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If you are not entirely satisfied with your purchase, we’re here to help.

Summary

Due to the digital nature of our products and services, we do not issue refunds due to client’s issues.

We do issue refunds in case of issues on our side like duplicate payments, etc.

You may easily cancel subscription plans by yourself on your account page (reachable from the dashboard). However, that does not entitle you to a refund.

Before committing to a purchase, you may always sign up for free as a free member for a 7-day trial with full access to our learning resources. No credit card is needed.

As for the downloadable lessons, Lesson 1 is available for free without registration.

Product Download

Our downloadable products are currently delivered by Internet download only. After your purchase has been approved we will process your order. Orders are typically processed instantly but could take as long as twenty-four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.

This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.

Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.

Subscription products

Fluentsimple subscription plans do not include a free trial.

However, users can sign up for free as a free member and receive full access to the online resources for 7 days. This free membership is not linked to a subscription and expires automatically with no need for cancellation.

After purchase, no refunds will be issued.

Similarly, a free trial cannot be paused or reinstated if any subscription plan is canceled or downgraded before the initial trial period has ended.

Furthermore, Fluentsimple does not offer prorated refunds for canceled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans.

Similarly, it is your responsibility to evaluate Fluentsimple, including its features, limitations, and system requirements before selecting any Paid Plan. Fluentsimple will not issue refunds to customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. System incompatibility based on system requirements should be tested during the 7-day free trial.

Subscription Fees

Client shall pay for all subscription fees, and hereby authorizes Fluentsimple (and its payment processors) to debit Client’s bank account or charge Client’s credit card, as stated on Client’s channel subscription and billing page. The client agrees that all subscriptions are recurring and will renew automatically.

The client shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency except those taxes based on ’s net income.

In the event Client fails to satisfy its tax and/or duty obligations herein, Client shall reimburse Fluentsimple upon demand for any taxes and/or duties paid on behalf of Client and shall defend, indemnify and hold Fluentsimple harmless against any claim and/or liability (including penalties) resulting from Client’s failure to pay such taxes and/or duties.

Cancellation Policy

Client acknowledges that all subscription fees are charged automatically on a recurring basis until the Client cancels their channel subscription (both month-to-month and annual plans). The client may cancel their subscription by logging into their Fluentsimple Account and going to the account page (reachable from the dashboard), and clicking the “Change” or “Cancel” options under subscription and billing.

A confirmation email receipt is sent to the Client with the expiration date of the subscription. The client can learn how to cancel, delete, or update their account here. Please keep in mind that you are solely responsible for properly canceling your account. You must email support before or on the payment due date. However, you can also contact support if you are having difficulty or need help.

For monthly dues being paid within a Channel, you must contact the administrator of the channel to have you removed from the channel, cancel your account, or unsubscribe from the channel.

Refund Policy

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we offer no refunds.

Refunds are not granted also with regard to online subscriptions, because we give the option to start a 7-day free trial upon signup as a free member. That is supposed to give enough time to understand if our services are for you.

Only in case of issues on our side, such as duplicate payments, prolonged malfunction, or termination of business, We will grant refunds.

We will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Subscription products

All Fluentsimple subscriptions include a 7-day free trial. After 7 days, the chosen Pro Plan Service is billed in advance on a monthly or annual basis and is non-refundable; no refunds will be issued. Fluentsimple does not offer prorated refunds for canceled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.

Refund Policy for Annual Plans

Fluentsimple offers a Month-to-Month Subscription Plan, which allows customers to upgrade, downgrade, and cancel at any time without penalty.

Fluentsimple also offers an Annual Subscription Plan at a significant discount. We recommend this plan for customers who are certain that Fluentsimple is compatible with their environment. It is your responsibility to evaluate Fluentsimple, including its features, limitations, and system requirements before selecting the Annual Plan.

If you are not certain that Fluentsimple is a fit for your use case and environment, then you should not choose the Annual Plan.

Fluentsimple will not issue refunds to Annual Plan.

Annual plans can be changed into monthly plans. However, that does not grant a prorated refund for the remaining time of the annual plan.

If you choose the Annual Plan, you are entering into a one-year subscription contract that expires 12 months after you sign up. You are responsible for paying for the entire subscription. If you decide to cancel before the term of your subscription is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.

Shipping

Links to the downloadable products are available on the order confirmation page and in the order confirmation email that is sent upon order completion.

Access to online subscriptions is granted upon order completion and requires login with the user data set up by the user on checkout.

Contact Us

For more information, please read our terms and conditions. and privacy statement.

If you have any questions, contact us.