FAQ & Support

Questions about plans, billing, etc.? There’s a FAQ section for that!

Still have questions? I’m here for that!

Frequently Asked Questions

Courses

How do I access the readings?

The course comes with lessons and readings to help you become fluent in Italian. To access the readings, simply follow the steps below: 1. Navigate to the course dashboard and...

Plans payment cancellation

Where can I see my subscription details?

You can view your subscription details on your account page. Here’s how to: 1. On the top right side of the dashboard, click on the highlighted icon. 2. Select...

App

For how long do I have access to the app’s offline lessons/readings?

The lessons and readings you downloaded in the app can only be accessed offline for 7 days. After this period, you will be prompted to go online to access them...

App

Do I need a subscription to install the app?

No, you do not need a subscription to install the app. You can download it even with a free membership.

App

How do I install the app on Windows?

To download the app on Windows, you have two options: OPTION 1: Click on “Install” when the popup appears OPTION 2 Click the download icon on the search bar From...

App

How do I install the app on an Android device?

To download the app on Android, you have two options: OPTION 1: Click on “Install” when the popup appears OPTION 2 Click the three dots on the top right. Scroll...

Get in Touch

If you have any questions that are not covered in the FAQ, comments, or suggestions, send me a message from this form and you’ll receive a reply within 24 hours (slower on weekends).

Questions about grammar, vocabulary, etc. should be posted as comments on the relevant lesson pages. I will not answer privately.