FAQ & Support

Questions about plans, billing, etc.? There’s a FAQ section for that!

Still have questions? I’m here for that!

Frequently Asked Questions

FAQ Category

How long can I access the app’s offline lessons/readings?

The lessons and readings you downloaded in the app can only be accessed offline for 7 days. After this period, you will be prompted to go online to access them...

Do I need a subscription to install the app?

No, you do not need a subscription to install the app. You can download it even with a free membership.

How do I install the app on Windows?

To download the app on Windows, you have two options: OPTION 1: Click on “Install” when the popup appears   OPTION 2 Click the download icon on the search bar From...

How do I install the app on an Android device?

To download the app on Android, you have two options: OPTION 1: Click on “Install” when the popup appears   OPTION 2 Click the three dots on the top right. Scroll...

How do I install the app on an iOS device?

To download the app on an iOS device, please follow the steps below: 1. Log in and navigate to the course homepage. 2. Once there, click the “Share” button. 3. Select...
Troubleshooting

How do I log in with my social accounts?

If you’d like to log in using a social account, click the icon on the login page. If the email address of your social account matches the email address you...
stefano lodola italian teacher

Get in Touch

If you have any questions that are not covered in the FAQ, comments, or suggestions, send me a message from this form and you’ll receive a reply within 24 hours (slower on weekends).

Questions about grammar, vocabulary, etc. should be posted as comments on the relevant lesson pages. I will not answer privately.

Business inquiries here.

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Stefano

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Coming from All Language Resources?
Here's a special deal for you!
Just tell me where I should send the coupon.

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