FAQ & Support

Questions about plans, billing, etc.? There’s a FAQ section for that!

Still have questions? I’m here for that!

Frequently Asked Questions

FAQ Category
Courses

How do I access the readings?

The course comes with lessons and readings to help you become fluent in Italian. To access the readings, simply follow the steps below: 1.  Navigate to the course dashboard and...
Plans payment cancellation

Where can I see my subscription details?

You can view your subscription details on your account page. Here’s how to: 1. On the top right side of the dashboard, click on the highlighted icon.   2. Select...
App

For how long do I have access to the app’s offline lessons/readings?

The lessons and readings you downloaded in the app can only be accessed offline for 7 days. After this period, you will be prompted to go online to access them...
App

Do I need a subscription to install the app?

No, you do not need a subscription to install the app. You can download it even with a free membership.
App

How do I install the app on Windows?

To download the app on Windows, you have two options: OPTION 1: Click on “Install” when the popup appears   OPTION 2 Click the download icon on the search bar From...
App

How do I install the app on an Android device?

To download the app on Android, you have two options: OPTION 1: Click on “Install” when the popup appears   OPTION 2 Click the three dots on the top right. Scroll...
stefano lodola italian teacher

Get in Touch

If you have any questions that are not covered in the FAQ, comments, or suggestions, send me a message from this form and you’ll receive a reply within 24 hours (slower on weekends).

Questions about grammar, vocabulary, etc. should be posted as comments on the relevant lesson pages. I will not answer privately.

Try my courses for free​
Stefano
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